How long will it take for my order to be shipped?
Your order is prepared upon request and, on average, is shipped within 5 to 10 business days after purchase. Delivery time may vary slightly depending on order volume and shipping method.
Each piece is made with a real orchid and requires a careful preservation and assembly process. We prefer to respect these timelines rather than rush production.
Can I receive my part sooner?
If you need your part before the estimated time, you can write to us to review your case according to our stock and delivery times.
You can contact us via Instagram (@ttafleur) or through the contact form on our website. We'll check with you to see if it's possible to expedite your order.
If you live in Bogotá , you can also visit our physical location at Ítaca Concept Store, El Retiro Shopping Center , where you will find a selection of pieces available to take away directly.
How much does shipping cost?
Shipping costs are calculated automatically at checkout, based on your delivery address and the shipping options available in your area. You will always see this before confirming your payment.
My part arrived in poor condition or was not what I ordered, what do I do?
We regret that your item did not arrive as you expected.
Please write to us as soon as possible on Instagram (@ttafleur) or at the email tafleurboutique@gmail.com , ideally with photos of the condition in which it arrived.
We will review your case and provide a solution according to our warranty and return policies .
Where is Ta Fleur located?
Ta Fleur was born between Tena, Cundinamarca and Bogotá, Colombia , where we prepare your orders.
If you are in Bogotá, you can visit us at our physical location in Ítaca Concept Store (El Retiro Shopping Center) , with a selection of ready-to-go pieces.
We ship nationally and internationally worldwide.
You can see all our locations and ways to find us in Where to find us.